Payment and shipping

Standard shipping*

DHL Standard: within Germany we ship with DHL Standard. The delivery time information can be found on the product detail page.

DPD Standard: within Germany, shipping is carried out with DPD Standard. The delivery time information can be found on the product detail page.

UPS Standard: Outside Germany we usually ship with UPS Standard.

* Please note that in a few exceptional cases shipping within Germany is also possible with UPS Standard. However, this only applies to a small number of our products.

Express shipping

DHL Express: NEW! We now offer worldwide express shipping. Within Germany the delivery takes place within 1 working day. International delivery takes 1-2 working days. Please note that orders must be placed Monday to Friday by 10 a.m. at the latest - we do not ship on Saturdays. For orders paid in advance, the goods will be dispatched as soon as we have received the payment.

Please note: Saturday delivery is not possible with DHL Express.

Oversized shipping

GEL: Especially for our overlength items we offer shipping with GEL. Please note that you should ideally provide the delivery telephone number when placing your order. GEL will contact you by phone to ensure a smooth delivery.

Freight forwarding

Bulky Goods: Especially for our bulky items, we offer shipping by forwarding agent. Please note that you must provide a telephone number for delivery when you place your order. The forwarding agent will contact you by telephone to ensure that the delivery goes smoothly.

PayPal

With or without a PayPal account, you can pay easily, quickly and securely in our online shop using the PayPal Plus service. Note: for payment by invoice, credit card or direct debit a PayPal account is NOT mandatory.

Secure: your bank or credit card details are only stored at PayPal. Therefore, the data is not sent over the internet again with every online purchase.

Simple: you pay with two clicks. Because you access your bank or credit card data deposited with PayPal instead of entering them again for every purchase.

Fast: Because PayPal payments are processed quickly, we can ship the goods immediately or reorder them for you immediately if they are not available in stock.

After selecting PayPal in the order processing, you will be connected directly to the PayPal portal. There you have to log in with your existing PayPal account and confirm the payment. You will then be redirected to our shop page, where you will have to confirm your order once again. Your PayPal account will be debited directly with the corresponding amount after the order has been completed. At the same time, you will receive a confirmation of receipt of payment by e-mail. In the event of a return, we will credit the value of the goods to your PayPal account.

You can quickly and easily set up a new PayPal account here. Further information at www.paypal.de

Credit card via PayPal

A PayPal service. You do not need a PayPal account.

Direct debit via PayPal

A PayPal service. You do not need a PayPal account.

Purchase on account via PayPal

A PayPal service. You do not need a PayPal account.

Credit and debit cards

You give us the credit card number, validity and verification number of your credit card. We transmit your data and process your order immediately. In the event of a return, we will credit the value of the goods to your credit card account. Your credit card and debit card payments are processed securely through our partner Stripe . We do not store any credit card data in our system.

Prepayment

If you choose to pay in advance, we will not dispatch your order until you have transferred the invoice amount to the account specified on your order confirmation. The order will be reserved for 21 days. You should therefore transfer the money to us within this period, otherwise we will unfortunately have to cancel your order. Please always state the order number as the reason for payment. This is the only way we can guarantee that your order will be processed as quickly as possible.